Internet Outage: New Site

Internet Outage: New Site

carefulYou’ve probably heard about the ruckus overnight that resulted in lots of websites biting the dust. And as you’re probably aware, we’ve been frantically working behind the scenes to get a new website up.

The planets collided overnight, as the Internet’s DNS issue was happening about the time our website died from age related server stress. We’ve been working overnight to put up the new site – but there’s still lots of work to be done.

We’ve just had a couple of hours’ kip and we’re back onto it. We’re aware that you may have to use the ‘forgot password’ function to log back in. Our apologies for that, but for security, we don’t migrate passwords or keep sensitive data. Please bear with us over the next few days as we get everything shipshape.

One BIG plus with this new site is security – you’ll notice the green lock in the address bar of your browser, signifying secure access – and that’s on every page.

So amongst all that, welcome to Heritage Medal’s brand new web site. Please bear with us while we try to clear the dust in the renovation over the next few weeks.

There are probably issues that we hadn’t anticipated that will require some attention and updating, so we hope that you can help by point out any problems or confusions that you find.

Let’s know what’s going well and what’s not by e-mailing us using the form below – your patience and feedback are eagerly sought.

Can you help?

We anticipate some hiccups with the migration of our product database. There are likely some details missing here and there, and you could help heaps by letting us know if you find anything awry.

With migration, any orders placed online between 15 SEP 2016 and 21 OCT 2016 remain on the previous site that is now archived (and unavailable online), and they will be updated from Heritage HQ as the orders progress.

Also, we were forced to reset all passwords with the change (a security precaution) so if you can’t log in to your old account, please reset your password on this link:
https://www.heritagemedals.com.au/my-account/lost-password

You may be asked to reset your password as we slowly activate the accounts over the next 2-3 days.

We are currently completing edits for some of the products and resources. And we have a slew of new product photographs to take and update, most of which we’re planning will be posted to the web site by the end of the month.

Your patience as we complete the editing process is appreciated.

Questions? Feedback?






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