Where’s my stuff?Web Crew
The Online store will begin to process all orders placed before 12pm (AEST) on the same day (weekdays) and provided items are in stock, they may ship within 24-48 hours.
With the large volume of items we ship daily though, it normally takes 3-5 working days before an order leaves the warehouse.
Custom-produced and personalised items like mugs, mouse-mats, nameplates and name badges, may take an additional 7-10 working days. There are special circumstances in which we will try to expedite your order. When asking for special shipping, i.e. for an urgent parade or event, please keep in mind these are methods of shipping only. Orders still require 3-5 working days to process.
Please note: Any items back-ordered will be shipped the fastest way possible within Australia Post’s system.
However during heavy commemoration (including returning deployments) or holiday periods, or if stock is unavailable and is required to be sourced from the warehouse, an order may be delayed by up to 10 days.
If your order is urgent, please contact the Online store with an enquiry via the following email; firstname.lastname@example.org
Orders are dispatched by Australia Post Standard or Express services, both of which require a signature upon delivery, otherwise a card will be left to arrange a redelivery. For framing or bulk orders, we use TNT Express.
You will need to allow 1-5 business days for delivery, depending on your location for express. Standard delivery can take up to 5 to 10 working days but is fully dependant on the zone where you live.
Also keep in mind that Australia Post in many cases outsource to contractors, which can cause delays.
Once an order is shipped – it is outside our control and influence. Please enquire at your local post office to ascertain the whereabouts of your deliveries. You may track your parcel here: http://auspost.com.au/track/
Remember though, that Australia Post ‘tracking’ is merely recording the time/date at both ends. There is no genuine ‘tracking’ of parcels enroute.
Standard shipping (your risk though, as no tracking is available) is a FLAT $10 for all shipments, except framed, and bulk or heavy items.