FAQs

Frequently Asked Questions


Absolutely! Don’t spend money you don’t need to.

We’re aware that a few miscreants tell you that you need to buy a new set of medals, rather than just add one or two (or more) medals to an existing rack.

That’s not the case.

Yes, we do need to unmount your existing set, and re-rack your current medals to the existing ones you have, effectively creating a new rack – however we can clean and re-use your existing reproductions without you having to buy new ones.

The only caution, is that if you have poorly-crafted reproductions (soft or brittle pewter sand-cast, rather than die-struck or injection-moulded ones), there’s a chance that a suspender may break during the mounting process. It’s rare, but it can happen, and if there’s a risk of that, we’ll let you know in advance.

Just make sure you send over your current rack via signature mail, and we’ll return them the same way.

You sure can, we are more than happy to provide items for ex-service personnel, family members, bona-fide collectors and individuals who just like the high quality of our products.

Heritage Medals wants to thank all of our customers for your continued support and your willingness to some serious quality and discerning taste on and off of the parade ground. For looking so good and helping us spread the word about heritagemedals.com.au – we wanted to thank all of our loyal customers with some points that can help save you money. So now you can look good for less!

How do I earn Heritage Points?
It’s simple, when you create an account with heritagemedals.com.au every full priced purchase will automatically earn points on every dollar spent. Every $1 = 1 Heritage Point. 500 Heritage Points = $5, 1000 Heritage Points = $10 and so on. You can use your points at any time you like, or you can save them in your online account and let them accumulate.

Do I earn Heritage Points on sale items or when using a discount code?
Sorry. You don’t earn Heritage Points on discounted products. Points can only be awarded on full price purchases.

How do I know how many Heritage Points I have?
Couldn’t be easier, just log into your account and you will see your Heritage Points box that shows how many points you have and their value.

How do I use my Heritage Points?
All you need to do is log into your account and go shopping – you must buy through and online order to be able to use points – you cannot order by phone or email for points usage. Once you enter the online order checkout page, and you are logged into your account you will see the option to use your Heritage Points above where you enter your payment information. Just check that box and it will automatically deduct the correct amount off of your order. It’s that easy!

Do my Heritage Points expire?
Yes. 366 days after they’ve been earned, they’ll expire. You have a full year to use them.

There are two types of commemorative medals;

  1. Officially issued (issue) medals that are awarded by a national government – two examples are the Anniversary of National Service Medal 1951-72 and the Armistice Medal – both issued by the Australian government) and
  2. Commercially produced and sold, whether by a commercial organisation or an association (military or otherwise), private commemorative medals which are neither endorsed nor issued by any national government.
State or Territorial medals, issued by government departments are NOT authorised under the Australian System of Honours and Awards as approved by the Governor-General, and should not be worn racked with, or on the left breast with official issues.
The Governor-General has not and does not, ‘authorise’ the wearing of state or territory issued medals in contravention of the Australian System of Honours and Awards.

In a perfect world, privately sold (whether by an association or company) commemorative medals would not be worn. If however, there are being worn in contravention of the Australian System of Honours and Awards, they should be racked separately from official issues, and worn on the right breast, below any officially-issued awards.

To wear non-issue medals in an effort to infer that private commemoratives are official in any way, simply demeans the value and recognition value of the Australian System of Honours and Awards.

Generally, our office hours when online orders are processed are weekdays, 9:00 am to 5:00 pm AWST.

Pick-ups for orders and framing appointments organised through the distribution point in Joondalup WA, can be picked when the centre is open, between 10:00am and 3:00pm weekdays.

We’re closed on weekends, all public holidays, and all commemorative days like ANZAC Day.

Orders placed on weekends and after hours will be processed on the next business day.

If you need to contact us, someone is usually monitoring email both in and outside office hours – so email is most often the fastest way to contact us.

 

Long answer short? Whenever you wear mess kit, or formal dinner wear.

Miniatures are for formal occasions, and only in formal wear, usually at night.

For all other occasions, full size medals should be worn.

Miniatures should not be mixed with full sized medals and not worn on casual wear, cocktail outfits, or lounge/business suits.

Unlike most other companies, we don’t use your money.

Your card is generally charged, either on the day we begin your order, if it’s for medal mounting or customised kit, or the day we ship your order.

If an item in your order is customised in any way, like engraving or personalising, your card is charged when that work begins.

The Online store will begin to process all orders placed before 12pm (AEST) on the same day (weekdays) and provided items are in stock, they may ship within 24-48 hours.

With the large volume of items we ship daily though, it normally takes 3-5 working days before an order leaves the warehouse.

Custom-produced and personalised items like mugs, mouse-mats, nameplates and name badges, may take an additional 7-10 working days. There are special circumstances in which we will try to expedite your order. When asking for special shipping, i.e. for an urgent parade or event, please keep in mind these are methods of shipping only. Orders still require 3-5 working days to process.

Please note: Any items back-ordered will be shipped the fastest way possible within Australia Post’s system.

However during heavy commemoration (including returning deployments) or holiday periods, or if stock is unavailable and is required to be sourced from the warehouse, an order may be delayed by up to 10 days.

If your order is urgent, please contact the Online store with an enquiry via the following email; service@heritagemedals.com.au

Orders are dispatched by Australia Post Standard or Express services, both of which require a signature upon delivery, otherwise a card will be left to arrange a redelivery. For framing or bulk orders, we use TNT Express.

You will need to allow 1-5 business days for delivery, depending on your location for express. Standard delivery can take up to 5 to 10 working days but is fully dependant on the zone where you live.

Also keep in mind that Australia Post in many cases outsource to contractors, which can cause delays.

Once an order is shipped – it is outside our control and influence. Please enquire at your local post office to ascertain the whereabouts of your deliveries. You may track your parcel here: http://auspost.com.au/track/

Remember though, that Australia Post ‘tracking’ is merely recording the time/date at both ends. There is no genuine ‘tracking’ of parcels enroute.

Standard shipping (your risk though, as no tracking is available) is FREE for all Australian orders when you spend over $99.