Frequently Asked Questions
Yes, all medals have ribbons (more correctly, a riband) but not all ribbons have medals.
For example, unit citations which are not medals, will be a ribbon only. Some have frames and some do not.
In Australia, the Unit Citation for Gallantry, the Meritorious Unit Citation, and the Australian-issue Viet Nam Cross of Gallantry Citation all have frames. The Group Citation for Bravery does not. It's a citation-shaped metal badge.
Foreign awards can be different. The US Army Presidential Unit Citation, Navy Presidential Unit Citation, Meritorious Unit Citation and the Viet Nam Cross of Gallantry Citation have frames. Many others like the US Navy Unit Commendation and the US Navy Meritorious Unit Commendation have no frames - they are essentially a riband bar and do not have any medal associated with them.
All the above are unit awards.
With the large volume of items we ship daily, it normally takes between 3-5 working days before an order leaves the warehouse.
With looming major commemorative events like Anzac Day, Viet Nam Veterans Day, Remembrance Day and Christmas, shipping delays will inevitably occur.
Custom and personalised items may take an additional 7-10 working days. Items that are custom-designed and manufactured from scratch, like challenge coins take from 15-21 working days from the date of final art approval.
There are special circumstances in which we will try to expedite your order. When you're asking for special shipping, like overnight, or courier tracked delivery, please keep in mind these are methods of shipping only and do not include weekend delivery. Orders will still require 3-5 working days to process.
Please note: Expedited shipping methods, like all delivery methods work in business days only and do not include weekend delivery. Any items backordered will be shipped best way possible.
- Officially issued (issue) medals that are awarded by a national government - two examples are the Anniversary of National Service Medal 1951-72 and the Armistice Medal - both issued by the Australian government) and
- Commercially produced and sold, whether by a commercial organisation or an association (military or otherwise), private commemorative medals which are neither endorsed nor issued by any national government.