Covid-19 UpdateWeb Crew
A quick note to our Heritage community …
We trust you and your families are doing well during these uncertain times. Thank you for your patience over the last few weeks of the pandemic lockdown phase, we now have some further updates for you as promised.
We’re fully operational
As far as online orders go, we’ve been fully operational, and we are receiving a huge volume of orders at present. Even though we’ve experienced frustrating delays in stock replacements due mainly to the lack of air movements both globally and locally.
Due to the pandemic, we’re seeing delays of up to 8 additional days on top of usual delivery times – we will get your order to you as quickly as we can! You will receive an email with tracking information as soon as your order is despatched. And if you’re currently serving, and order with your DRN email address your serving discount will be applied to your order. More info here.
WEF 2 June (1 June is a public holiday in the west), our distribution centre has been open for normal drop-offs and pickups – although if you’re looking for memorabilia framing or custom orders like plaques and challenge coins, we’d ask you to make an appointment. The link is the green bar at the top of the page.
We’re doing it safely
On top of our own safe social distancing and additional hygiene practices, our courier network is providing fully contactless deliveries, to help keep you safe. Our customer service team will continue to work from home and at the distribution centre in Joondalup and will be here to help.
Your fastest response will always be email, based on the completeness of the information in your request. We’ll respond usually within 24-48 hours.
Thank you for your patience, we can’t wait to get your Heritage orders to you.
Stay safe and if you can, stay home. It ain’t over ’til it’s over.