Card Problem? Sorted.

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card laptop - Card Problem? Sorted.

Card Problem? Sorted.

We’re experiencing intermittent issues with payments via credit/debit cards yesterday and today. Although it doesn’t affect all orders, it is impacting some. We apologise for the inconvenience, and the web team is beavering away solving the problem.

Because your privacy is important to us (unlike many) we’re PCI compliant – we don’t keep all credit/debit card details in a database –  there’s no way for us to recover card details by any means; so if you’ve paid by card, you may get a call from our service crew asking you to confirm your purchase.

Your patience is appreciated as we track down the problem – Our security is so tight – even we didn’t get your card numbers from your recent purchase on your order #. We’ll update this news as things progress.

UPDATE: 1422hrs AWST

All sorted now guys. Thank you again for your patience.


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COVID-19 UPDATE: Our retail store is still operating on limited hours, by appointment only, but we are continuing to quickly fulfil orders placed online. Our mounting teams are working at their homes and we’re working with a skeleton staff on reduced hours warehouse-wise, however we will do our best to continue to post orders on the next business day. We appreciate your patience if this process is delayed. Australia Post and all couriers are also experiencing delays - understand that items may arrive later than expected. We will continue to keep you updated with any further updates.