Hopefully this might help you enjoy your shopping experience here ...
If you're new to online purchasing, shopping with us could not be easier once you grab a coffee and poke around, it's just the same as any other online shopping experience and not too different in concept to a bricks'n'mortar shop ... without the parking, walking and queues ...
Find products using the search box or you can browse using the categories menu.
Add products to your cart (shopping basket).
Adjust the number of each product you need and update the cart.
Create your account.
Proceed to checkout.
Follow the on-screen prompts to confirm your purchase, then simply pay for your items.
This may also help;
How will I know my order has been confirmed or shipped?
Simply login to your account and check the status of your order. If you entered your email address correctly, you will also be emailed an update message every time the status of your order changes. Just make sure you put our email address, service at heritagemedals.com.au in your spam filter 'friend' or 'white' list so that you get all our messages.
Is the Heritage Medals web site secure?
Yes, we have a GENUINE secure server certificate with the current web server. It provides rock-solid 128 Bit secure encryption of all details.
How Do I Use the Shopping Cart?
When browsing the site you will find the products you want to purchase. When you find a product, click on the picture or the "more info" link. This will take you to a page of detailed information and an option near the bottom of the page to "add to cart". Simply place the quantity of the items you wish to purchase in the box and click "add to cart". You may add and remove items by viewing your cart and updating amounts. You can continue shopping and adding items to your shopping cart, just like a bricks'n'mortar shop. When you are ready to checkout, you will be asked some obvious information for billing and shipping your purchases.
Do I have to register and open an account to shop here?
In a word, yes. In these days of credit card fraud, our merchant bank requires us to hold the information we collect online to process an online transaction. Simply put, they want us to know who we're dealing with.
To help you with your shopping experiences we've developed the personal trading account system to enable our registered members to enjoy a quick and easy shopping system. However, you do not have to register with us if you only want to browse around, or add things to your shopping cart. Only if you decide to buy, when you purchase an item for the first time, will you be prompted to open a trading account automatically.
In addition to the requirements of the banks, when you first order a product from us, a profile is created from the information you provide. This includes obvious details such as your home/billing address and your name. A more detailed list of the information that we store is listed below together with the reasons we ask for it.
Name, company name. We need to know who we're dealing with and in the case of companies they require tax invoices (generated by the system).
Address. We cannot deliver items without an address, street or postal. To make buying easier, you can build your own address book with us, so when you come to place an order you do not have to use the address you have registered with - you may have an AFPO deployment address or you send gifts to other addresses - your address book can hold as many addresses as you wish.
Contact telephone numbers. We require these so we can quickly contact you in the event of a query with any orders you make.
Email address. This is important as it is used to log you in to the web site, and to update your orders so that you are kept informed of progress every step of the way.
Password. You need to create a password, this should be between six and 12 characters and something you can easily remember, but that is not too obvious! It is recommended you make your password a mixture of letters and numbers for security purposes. Your password is case sensitive - this means the system will accept leisure, but not LEISURE or leiSURE as the same entry.
Repeat Visits.
Once you have registered as a member with us, every subsequent visit will allow us to welcome you by name and hopefully give you a more personalised service that is second to none. You will also notice that once you have logged in to the online shop, as long as you don't want to change any details, we will prompt you with your delivery address thus saving you time and effort. With regard to security you will still have to confirm a credit card number for payment - we do not keep your credit card details on file, thus your account is secure and only you will be able to place orders.
None of the information you place with us is EVER released to a third party, except to law enforcement agencies in the case of fraud.
IMPORTANT: You MUST give accurate information on registration and checkout to ensure that your products are delivered to the right address, notices are sent to the correct address and the credit card you enter is valid. Please. Be sure to double check your information before submtting. Particularly your email address.
Help, my computer crashed in mid-order!
No problem! If you are returning to the site from a crash (or a long phone call, or the next day), you can check your shopping cart status by selecting and clicking "checkout" at the top of the page. In most cases the program will retain your information from your previous visit (orders only, not credit card numbers). If you were in the middle of checkout, try to login to your account and check the status of your order. If you cannot find the information in your account, the order has not been placed.
How do I pay?
We currently accept Visa, Mastercard, and BankCard, personal or company cheque (Australia only), Direct Bank Deposit, and at times, Bartercard.
I can't register, why?
You may be having firewall problems (particularly Nortons) or you may have a full cache in your browser. Try pressing CTRL-C (hold down the control key and at the same time press the "c" key) to clear your cache. If that does not allow you to register, then some setting in your browser (usually Microsoft's Internet Explorer) or your computer firewall software is preventing the system setting a cookie on your computer to keep you logged in. For more info see the Site Login Problems link below.
Can I download an order form blank?
You can. Just click this link to download a form in PDF format.
Hotmail account holders - please note:
Due to changes with Hotmail services recently, we require you to complete the following steps to ensure Heritage Medals' server is treated as a 'safe sender'. Failure to complete these steps may result in you not receiving your Tax Invoice/Freight Job Itinerary emails from Heritage Medals (which includes your consignment/tracking numbers and other correspondence from us).
Step 1: Login to your Hotmail account
Step 2: Go to your Inbox
Step 3: Go to the "Options" section (located below the 'Sign Out' button on the right hand side of the page)
Step 4: At the "Junk Email" heading, click on "Safe & Blocked Senders"
Step 5: Then click on "Safe Senders"
Step 6: Where it states "Sender or domain to mark as safe", type in: heritagemedals.com.au
Step 7: Then click on the "Add to list" button
You have now added Heritage Medals as a safe sender. Thank you.
