Protection Against Credit Card Fraud:

Shopping at the Heritage Medals web site is safe and secure. Every credit card purchase is covered by our Safe Shopping Guarantee:

Under Australian legislation, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the liability for you, up to the full $50.00. We will only cover this liability if the unauthorised use of your credit card resulted through no fault of your own from purchases made on our web site using our secure server.

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Shop Safely and Securely:

Heritage Medals takes great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.

When Heritage Medals collects your personal information, like your delivery and billing address, your contact details, phone numbers and order fulfilment information like that, a secure connection via industry-standard Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or any malicious threats.

Comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and ensure that these details are only accessible by authorised personnel for authorised reasons. For example, your payment details including credit card details are only visible to accounting staff.

All Heritage Medals processes are PCI DSS Compliant

PCI DSS stands for Payment Card Industry Security Standard. Security of cardholder data has become one of the biggest issues facing the payment card industry. PCI DSS is a set of regulations developed jointly by the leading card schemes to prevent cardholder data theft and to help combat credit card fraud.

The key requirements of PCI DSS are:

• Build and Maintain a Secure Network
  • Install and maintain a firewall configuration to protect cardholder data 
  • Do not use vendor-supplied defaults for system passwords and other security parameters
• Protect Cardholder Data
  • Protect stored cardholder data 
  • Encrypt transmission of cardholder data across open, public networks
• Maintain a Vulnerability Management Program 
  • Use and regularly update anti-virus software 
  • Develop and maintain secure systems and applications
• Implement Strong Access Control Measures 
  • Restrict access to cardholder data by business need-to-know 
  • Assign a unique ID to each person with computer access 
  • Restrict physical access to cardholder data
• Regularly Monitor and Test Networks 
  • Track and monitor all access to network resources and cardholder data 
  • Regularly test security systems and processes
• Maintain an Information Security Policy 
  • Maintain a policy that addresses information security