I placed an order by phone for a clasp to the DFSM at about 3pm Thursday 19/4/12 and placed that clasp onto my ribbon at 8.40am Friday 20/4/12. I am in Dubbo NSW about 550 Klm's away. Customer service does not get any better than that. Thank you Heritage.

Thank you for your prompt response to the order I placed by phone yesterday afternoon. You are to be complimented on the excellence of the customer service extended. I received the rising sun lapel badges this morning and they are exactly as I could have wished them. Warmest regards Jen.

I received my RAS Badge promptly and in fine condition. This is my third purchase from this site, and I have been happy with all my purchases!

Thank you for e-mail and for the parcel of medals, which arrived safely on Friday morning last. I am very well pleased with all of them - they seem to be excellent reproductions at very reasonable prices, especially perhaps the DSO which is a complicated and difficult decoration to manufacture; being only the obverse does not affect its usefulness in completing a display group. However, my favourite is the Australian Antarctic Service Medal, as this is the one which I had never actually seen before and which pleases my interest in Antarctic exploration. Maybe at some stage it will be possible to locate copies of one or other of the three UK Polar Medals, which I should dearly like to have in my collection! Again, my thanks and my very best wishes.

Hi, this is not an enquiry but a thank you for the cheque for $81 returned to me by your good selves some weeks ago. I had had some medals cleaned and mounted and apparently you had inadvertently over-charged on the job. Thanks again. I think many firms in this day and age would have simply said to themselves forget it.

Thank you, I received my order last night, I was impressed at the level of service and being informed of the status of the order through each step. I was actually recommended by another member of my unit who was also quite impressed with your service so at least you know that in this unit you are getting good word of mouth. Looking forward to using your services again then.

My badge arrived safely yesterday. Come next Anzac Day I won't be the only member of the WRAAC Reserve Association marching without a badge on my beret ... as I have for the last three years! Other members of my group had told me how hard they were to find, how expensive they were and recommended a place in Ballarat (which is around a two hour drive from here) as my best option. I also found one a two minute walk from where I work but the price was out of the question. With the Reserve Forces Day March coming up next weekend I finally thought about using the internet and searched on Google which brought up your site. It has been a pleasure dealing with you. Your service ethic is second to none ... and I have a badge at a price I can afford without leaving my chair. I will be sure to recommend you to others in my group.

I just thought I would let you know that I find the services you provide are outstanding. I work in a field where customer service and open communication on updating people as to what is happening, and I find that when there is a break in communication, customers/clients become disgruntled. This is certainly NOT the case with you. Thank you for keeping me updated on every step of the way. It surely does make life a lot more enjoyable when you are informed. I think your motto 'service really matters' is evidenced through this. Keep up the good work.

This service deserves publicity. Saturday afternoon 29 March in Victoria, I ordered items from www.cqms.com (a militaria supply company) located in Western Australia - one item required engraving. Look at the following: 29/3 4.20pm e-mail of welcome; 29/3 4.24pm acknowledgement of order; 29/3 4.30pm advised order being processed; 31/3 3.50pm advised order to engravers; 2/4 6.30pm advised order despatched. This latest advice allowed me to query NON-DELIVERY on 14 April at 2.35pm and I received an IMMEDIATE reply with the Registered Post item number, date, time, and place of posting - THEN three hours later another e-mail advising delivery to my Post Office at 8.53am 10 April. I had paid in advance. As this is intended as a congratulatory message I'll not complain of Aust Post (contractor) failings. WELL DONE, CQMS.COM and thanks!!!

Your masterpiece arrived at my home in Canberra last night. What a lovely piece of work! Thank you very much for all of your work on this piece, I'm exceptionally pleased with the result.